拉布蘭達古魯克公主酒店 (Roseıra Beach Resort)

One of the most awful and disgusting 4-star services I have ever experienced. The staff have absolutely no understanding of personal boundaries or respect for guests. They behave vulgarly, shout, and treat you as if you’re at the cheapest street market. No one speaks proper English. I had to explain myself like a woodpecker 20 times in a row, wasting my energy. There was no initiative from the staff and no desire to understand the guest. Moreover, the hotel’s internet is very poor, and on the 3rd floor it didn’t work in the room at all. I had work calls, so I went to the pool thinking the Wi-Fi would be at least somewhat better there. I was lying on a sunbed, minding my own business, in the middle of work, when a staff member passed by and distracted me with some nonsensical greetings and attempts to start meaningless small talk. Then the Wi-Fi stopped working completely. I went to the reception full of anger because after just one day of staying there, absolutely everything irritated me — wobbly tables at breakfast, the impossibility of doing anything myself because any entrance into the dining room was immediately met with questions like “What do you want? What do you need?” Every single time, I had to waste energy on pointless conversations instead of just walking in silently to get tea. I had to explain my purpose every single time I came in. It felt like I wasn’t the guest — it was as if I was visiting completely uneducated people. So I went to the reception and said: “Your Wi-Fi is terrible, nothing works. Can’t you connect a proper internet and do at least something for the guests???” The person at the reception did not speak English and didn’t bother to take the initiative to try to understand me. Due to the lack of internet, I couldn’t even use a translator. I told them I urgently needed the internet because I had an important call and asked them to solve the problem. Instead, the receptionist began showing emotions, refused to provide Wi-Fi, and even told me I had to check out immediately (it was only 11:10 AM). Can you imagine the absurdity??? I have a video recording of this incident showing how this illiterate hotel worker threw disgusting words at me and deliberately wasted my time instead of solving the problem. When I repeatedly approached hotel staff asking for internet, no one helped. Later, it was already time for me to leave for the airport and order a taxi. This receptionist refused my request to call a taxi, deliberately trying to cause me to miss my flight. When I asked to call the manager, I was told that it was Sunday and there was no manager available. Then another person came to the reception and solved the issue. He calmly listened to my request, provided internet, and apparently realized that his colleague had made a huge mistake by telling me to check out earlier than the scheduled time. He even offered to extend my room until 2 PM, but I refused because I needed to leave for the airport. In addition — the whiskey is cheap, there is no champagne. The food was okay, nothing amazing — just typical canteen-style food with variety. There are mosquitoes. Overall, friends, never stay in this place if you don’t want to waste a huge amount of time and energy soothing the staff’s egos. It’s like a kindergarten, full of infantilism, with no maturity at all. I hope the receptionist is fired and never allowed to hold this position again. Such behavior is completely inappropriate, unprofessional, and disgusting. A guest arrives, your internet doesn’t work, and instead of fixing the problem, I had to deal with rudeness and immaturity. A terrible experience. Below are the photos of the receptionist and his colleague, who also refused to help me and laughed at me. He found it very amusing to watch me try to solve the problem, and that entertained him. And if you look at the receptionist’s smirk in the photo, you can understand everything immediately.